Frequently Asked Questions (FAQ) - Dumpster Rentals
When is payment due for dumpster rental services?
- Payment is due to Trash Bro LLC at the time of ordering. Customers with pre-approved payment arrangements must pay prior to or during the delivery of the dumpster or the junk removal job. There is a dumpster delivery/rental fee as well as a prorated dump fee that is outlined in the contract. We separate these two charges so that you only pay for what you use weight wise in the dumpster after the initial rental fee. The dump fee is charged to the credit card on file after we pick up the dumpster and dump it.
What happens if I fail to pay for the dumpster rental?
- If you fail to pay Trash Bro LLC prior to the scheduled pickup, the load will be dropped where the dumpster is located, and Trash Bro LLC will not be held liable for its contents, placement, or removal from the dump site. Now of course we won't do this without giving you a courtesy call, because we understand people easily forget to click an email these days. We're just putting this here for those who think they can pull a fast one on us. We've been around the block.
What are the charges for additional rental days beyond the agreed-upon contract period?
- After the end of the contract term, an additional rental charge of $30 per day will apply. Make sure to inform us in advance if you need an extension because our system allows for your dumpster to be rented again if we don't extend it in our books. If it rents prior to you extending the rental we will have to pick up the can at the end of the contract term. You can email us after hours and chances are we will see it.
What happens if my dumpster load exceeds the acceptable weight limit?
- Our maximum acceptable dumpster weight is 6,000 pounds (3 tons). Anything from inside a house and you're going to be below the limit. Where we have issues is with thinks that are heavy like tile, block, concrete, asphalt, dirt, stone, wet wood etc... That stuff we don't accept and If the load exceeds this limit, you'll be responsible for any additional charges associated with overloading such as DOT fines, blown tires, or injuries to our drivers equipment or others. We're good at estimating the weight of a can when loading and so we'll let you know if it is too heavy. Its obvious from the sound of the winch. In the event of a dumpster being too heavy what we can do is rent you a second dumpster for you to put some of the contents into. In the end you needed 2 dumpsters and the weight/disposal cost stays the same. If you're within 10 miles of us there isn't even a fuel charge. A second dumpster is WAY cheaper than an overweight ticket. This really is just for the roofers that are trying to fill the dumpsters to the top. Dont.
Can I place hazardous waste in the dumpster?
- No. We do not accept hazardous waste, including industrial waste, chemicals, flammable liquids, batteries, medical waste, E waste, TVs, Computers, and more. A list of prohibited items can be found in the "NO Hazardous waste" section of the contract. You're liable for the fees/ fines / destruction that results from anything that's not allowed in the dumpster that ends up in the dumpster during the contracted period.
What if the dumpster is damaged during the rental period?
- Customers are liable for any damage caused to the dumpster, including fire, impact, or damage resulting from improper use or overloading. You'll be responsible for covering the cost of repair or replacement of the damaged dumpster.
What happens if the dumpster is placed in an unsuitable location?
- Customers are responsible for providing a suitable site for the dumpster and ensuring a minimum of 15' overhead clearance for any power, phone, or cable lines. If the driver determines that the placement may cause damage, they have the right to refuse placement and suggest a more suitable location. We cannot place a dumpster closer than 15 feet to a dwelling incase of a fire.
How do I request a pickup for the dumpster?
- The container shall be picked up at the end of the agreed-upon contract period. If you wish to extend the rental period or make any changes to the pickup schedule, contact Trash Bro LLC in advance. You don't have to contact us for pickup if you don't need to extend your rental.
What if I need to relocate the dumpster on the premises?
- If you need the dumpster to be relocated on the premises, you must provide 24 hours' notice to Trash Bro LLC. There will be a service charge of $75.00 plus applicable fuel fees for the relocation.
What is the labor rate for altering the load for transportation purposes?
- If the driver needs to alter the load for more than 5 minutes to make it suitable for transportation (level or below with the dumpster sides), there will be a labor rate of $50 per hour per employee charged.
What are the acceptable forms of payment for dumpster rental services?
- We accept payment via credit cards. Payments must be made in full at the time of ordering or prior to or during the delivery of the dumpster or junk removal job.
Is there a fuel surcharge for services in extended service areas?
- Yes, for locations more than 10 miles from our base, an extended service area fuel charge of $0.89 per mile will apply for each mile over the initial 10 miles.
How long is the standard rental period for a dumpster?
- The standard rental period for a dumpster is 2 days. Additional daily rates of $30 per day apply for any rental days beyond the initial 2 days.
Can I request a dumpster move if needed?
- Yes, you can request a dumpster move on-site, but there will be a charge of $70 per occurrence for the service.
What should I do if I need to remove some of the dumpster contents before pickup?
- If the dumpster is overfilled, and you need to remove some debris to meet safety regulations, you are responsible for removing the excess debris. Failure to do so may result in additional fees.
Can I dispose of dirt, concrete, brick, block, and asphalt in the dumpster?
- Yes, you can dispose of these heavy materials, but they should only be loaded up to the heavy material load limit marked 24'' above the floor of the container.
What happens if I put prohibited items in the dumpster?
- We strictly prohibit hazardous waste, electronics, refrigerators, freezer units, air conditioners, and other restricted items. If any of these items are found in the dumpster, you'll be responsible for their removal, and we have the right to charge extra for disposal.
How can I prevent damage to my property during dumpster delivery or pickup?
- Ensure that you provide a suitable site for the dumpster and a minimum of 15' overhead clearance for all power, phone, cable, and other lines. Avoid placing the dumpster on grass or dirt surfaces that may be susceptible to damage.
What if I need to extend the rental period beyond the initial 2 days?
- If you need to extend the rental period, please inform us in advance. An additional daily rate of $30 per day will apply for each day beyond the initial 2-day period.
Can I request a specific pickup time for the dumpster?
- While we try to accommodate specific pickup time requests, please note that pickup times may vary depending on our schedule. We will make every effort to notify you of any changes.
What happens if I accidentally place hazardous waste in the dumpster?
- Accidentally placing hazardous waste in the dumpster may lead to additional fees and legal consequences. We strongly advise against disposing of hazardous materials in the dumpster.
How can I ensure the load is secure during transport?
- Make sure the load is level with the sides of the dumpster and does not extend over the top. An unsecured load may not be transported from the rental site.
Can I cancel my dumpster rental reservation?
- Yes, you can cancel your dumpster rental reservation. However, please note that there may be cancellation fees depending on the notice provided.
Do I need to obtain permits for dumpster placement?
- You are responsible for obtaining any necessary permits for dumpster placement. Any fines or fees associated with obtaining permits are also your responsibility.
What is the maximum allowable weight for the dumpster?
- The maximum allowable weight for the dumpster is 6,000 pounds (3 tons). Exceeding this weight limit may result in additional charges.
What should I do if my dumpster is unserviceable due to inaccessibility?
- If the driver is unable to access the dumpster due to your failure to provide access, a dry run fee of $175 will apply.
Can I load dirt, concrete, brick, block, and asphalt to the top of the dumpster?
- No, these materials should only be loaded to the heavy material load limit marked 24'' above the floor of the container.
What if my dumpster contains unsecured junk, debris, or materials above the container wall?
- Under no circumstances will a dumpster with unsecured junk or debris above the container wall be transported. Ensure the load is level and below the container's sides.
How can I dispose of electronic items properly?
- To dispose of electronic items properly, ensure you delete any data from devices with storage capacity before giving them to us. We take electronics with data storage capacity to e-waste recycling centers, but we make no guarantees and assume no liability for the data on the electronics.
What happens if I place a dumpster on a grass or dirt surface, and it causes damage?
- If you place the dumpster on grass or dirt surfaces and damage occurs, Trash Bro LLC will not be liable for the damages caused to the surfaces.
What if the dumpster is unserviceable due to overfill or safety concerns?
- If the dumpster is unserviceable due to overfill or unsafe transport conditions, Trash Bro LLC has the right to dump all or part of the load on-site.
What are the charges for labor required to make the load level with the dumpster sides?
- If the driver needs to alter the load for more than 5 minutes to make it suitable for transportation (level or below with the dumpster sides), there will be a labor rate of $50 per hour per employee charged.
Do I need to provide any information for TVs, computer monitors, or screens given to you for disposal?
- Yes, your name, address, and phone number will be provided to the state for any TVs, computer monitors, or screens you give to us.
Can I place materials that have hazardous components but are not solely hazardous waste in the dumpster?
- No, any materials that have hazardous components should not be placed in the dumpster. Properly dispose of such materials in accordance with applicable regulations.
What happens if I dispose of hazardous waste in the dumpster?
- Disposing of hazardous waste in the dumpster may lead to legal action, fines, penalties, and/or imprisonment. You will be solely responsible for any consequences resulting from improper disposal.
Can I modify or use the dumpster for purposes other than Trash Bro LLC's services?
- No, you are not allowed to modify or use the dumpster for any purpose other than relating to Trash Bro LLC's services. The dumpster remains the property of Trash Bro LLC.
What if I need to cancel my dumpster rental reservation?
- You can cancel your dumpster rental reservation, but please be aware that there may be cancellation fees, depending on the notice provided. Contact Trash Bro LLC directly to inquire about cancellation policies.
Can I dispose of barrels, liquids, or flammable materials in the dumpster?
- No, barrels, liquids, and flammable materials are not acceptable for disposal in the dumpster. Please avoid placing any prohibited items in the dumpster.
What should I do if I notice damage to my property after a completed job?
- If you notice any damage to your property that you believe is due to Trash Bro LLC Materials Hauling Division's services, please notify us within 24 hours of the completed job. We will work with you to resolve the matter as quickly as possible.
Can I request an invoice for my dumpster rental?
- Yes, its emailed to you automatically. check your spam. we can provide an additional invoice for your dumpster rental upon request. Please contact our customer service team for assistance.
Are there any recycling options available for materials in the dumpster?
- While we try to recycle whenever possible, recycling options may vary depending on the materials and local regulations. Feel free to inquire about specific recycling options for your area.
Can I rent a dumpster for a construction or demolition project?
- Yes, we offer dumpsters suitable for construction and demolition projects. Please specify your requirements when placing the order.
How do I schedule a pickup or request additional services?
- To schedule a pickup or request additional services, please contact Trash Bro LLC Materials Hauling Division through our website or phone line. Be sure to provide your name, address, and the specific details of your request.
What should I do if I need to change the job details or cancel the service?
- For any changes or cancellations to job details, please email [email protected] as soon as possible. We will work with you to accommodate your request.
How will I be informed of any changes in the pickup time?
- We will make every effort to notify you in advance if there are any changes to the pickup time you selected during checkout. You can expect a call, text, or email notification.
Can I select a specific time for the arrival of the Trash Bro LLC team?
- While we always aim to accommodate specific pickup times, please understand that our schedule may vary due to unforeseen circumstances. We appreciate your understanding and flexibility.
Can I request a quote for a customized junk removal job?
- Yes, we can provide a quote for customized junk removal jobs. Please contact us with the details of the job, and we will be happy to assist you.
Are there any items that you do not accept for junk removal?
- Yes, there are items we do not accept for junk removal, including hazardous waste, electronics, refrigerators, freezer units, air conditioners, and other restricted items. Please refer to the "NO Hazardous waste" section of the contract for a complete list.
What should I do if my dumpster rental reservation needs to be modified due to unforeseen circumstances?
- If unforeseen circumstances require you to modify your dumpster rental reservation, please contact Trash Bro LLC directly as soon as possible. We will work with you to accommodate any necessary changes.
